Digitalizing A Actual Property Agent Coaching Program For RE/MAX Europe
We’re very happy that we selected eWyse as a spouse for our long-term challenge. The challenge is the most important funding in our processes and high quality building, and eWyse met all our expectancies in the case of competence and communique. The group used to be absolutely devoted to the challenge, collaborative and clear, and established nice cooperation with our corporate. The challenge used to be completed on time, and we completed superb effects.Stephanie Zeindlinger, Head of Regional Industry Building, RE/MAX Europe
Background
With over 50 years of enjoy, RE/MAX is an actual property trade chief and an infinite world group. RE/MAX is converting and influencing the way in which actual property is purchased and offered in Europe and the arena.
With over 30,000 brokers in Europe, RE/MAX is a synonym for luck and superb actual property trade observe. RE/MAX Europe community is repeatedly rising. The solution to this enlargement is making an investment in new ways and complicated coaching that equip RE/MAX brokers with the data and talents to supply remarkable customer support and put the focal point on consumers’ wishes.
In navigating the complexities of an eLearning building challenge with each conventional and agile elements, spanning over 250 deliverables, efficient communique with the customer used to be the cornerstone of luck. It is the sensible device that ensured now we have aligned expectancies, tailored to adjustments, and delivered effects that now resonate with their wishes and targets.Mario Buljan, CEO, eWyse
Problem
Purchasing or promoting a assets, for many consumers, is an emotional resolution that profoundly affects their lives. Actual property brokers play a pivotal function on this second and are key to making sure that the method is skilled and relaxing for every buyer.
RE/MAX Europe identified the calls for that rising applied sciences, buyer expectancies, and marketplace adjustments position upon their brokers, in addition to the want to revamp present trainings and be offering new coaching strategies. This has once more established RE/MAX Europe as a pacesetter in innovation and an organization that places a powerful emphasis on professionalism, coaching, and luck.
RE/MAX Europe is found in over 40 Eu international locations and counts over 30,000 brokers. To satisfy marketplace stipulations and proceed to supply superb carrier to their purchasers, it will be significant for brand spanking new agent coaching to conform with a purpose to give you the absolute best conceivable buyer enjoy, which within the context of actual property transactions manner making sure consumer pride and elevating the carrier to a brand new degree.
All RE/MAX brokers find a way to take part in a lot of reside occasions, each on-line and offline, and regional and native workshops, the place they are able to be informed in regards to the new traits in actual property, construct their abilities, and hook up with their colleagues. Alternatively, the brand new agent foundational coaching used to be basically hosted as in-person workshops handiest, presenting demanding situations in the case of prime prices, accessibility, time and commute effort amongst different elements.
As well as, RE/MAX Europe produces their coaching content material in English, which then must be localized by way of all areas throughout their community, to fit native languages and customs.
The solution to this distinctive set of demanding situations used to be the digitalization of present new agent coaching fabrics and the introduction of a translatable virtual program appropriate for brand spanking new brokers becoming a member of the community. Virtual coaching answers be offering on-demand reinforce to all brokers, without reference to their location, which they are able to get right of entry to anytime and have compatibility into their schedules. This contemporary way additionally lets in brokers to stay alongside of the newest applied sciences and put into effect them quicker of their paintings.
The problem used to be to create ingenious lessons that would come with efficient storytelling and interactive workout routines to effectively switch the vital wisdom and maximally have interaction the newcomers. We achieved this in environment friendly collaboration with the RE/MAX’s SME.Tajana Kovačević – Studying Architect, eWyse
Answer
RE/MAX Europe selected eWyse as their depended on spouse for this essential, large-scale challenge. eWyse’s enjoy in turning in balanced blended learning helped resolve plenty of absolute best practices from each worlds and create answers adapted to the challenge and consumer’s wishes.
The challenge lasted for 365 days and required superb communique, challenge coordination, and making plans from all sides. Milestones, processes, and challenge control documentation had been established at the start of the challenge and changed because the challenge improved, with enter from eWyse’s and RE/MAX Europe’s Challenge Managers.
A combined studying way, which incorporated eLearning lessons, face-to-face workshops, and webinars, used to be used to give you the brokers with high quality coaching and to reach the most productive effects. The interactive face-to-face workshops had been created by way of RE/MAX Europe running shoes, whilst the virtual facets of the learning had been co-created by way of each events in a collaborative effort, leading to a complete and tasty studying enjoy for brand spanking new actual property brokers becoming a member of the community.
Throughout the shut cooperation of an skilled Matter Topic Skilled from RE/MAX Europe and eWyse’s Studying Architects, a virtual wisdom base used to be established for all brokers throughout Europe. Uncooked fabrics had been supplied to eWyse, and after an intensive wishes research, challenge targets and curriculum had been set and designed in conjunction with a number of comments rounds and enter.
Taking part intently with RE/MAX Europe Matter Topic Mavens, over 2 hundred deliverables (eLearning lessons, face-to-face coaching, and webinars) and supporting paperwork had been co-created, instructing new brokers find out how to observe RE/MAX Europe absolute best practices and construct the gross sales abilities had to shut their first transactions. Interactive and practical content used to be incorporated in eLearning lessons and different deliverables, together with use-case eventualities, storytelling, attractive workout routines, and studying from enjoy. Structured and helpful coaching will make an affect at the careers and make allowance brokers to set their very own profession targets.
Revamping of the learning program incorporated:
Substitute of old-fashioned data from present coaching and turning to new strategies, synthesizing the ideas, and presenting it in an interactive and tasty method.
Implementation of contemporary applied sciences with the purpose of offering the most productive conceivable consumer enjoy, and simple get right of entry to to coaching during the LMS platform.
Converting the present practices in actual property by way of atmosphere new requirements serious about gross sales tradition and buyer expectancies, following the traits and calls for of contemporary consumers and markets.
Motivating the brokers to acknowledge the price of continuing training, encouraging enlargement and building.
Organising a brand new visible id in all tutorial fabrics, displays, and different fabrics that brokers get ready for his or her paintings.
To make the learning much more available within the greatest RE/MAX Europe areas, along with the grasp English model, all deliverables had been translated and localized into six other languages. Translation used to be a collaborative effort achieved by way of the RE/MAX areas, RE/MAX Europe and eWyse. Aided by way of enter from the RE/MAX areas, eWyse had the difficult activity of localizing eLearning lessons, and adapting the lessons by way of adjusting the content material to suit the values and tradition of the objective target audience. Coordination with the areas and with many stakeholders additionally required structured paintings, consideration to element, and thorough high quality keep an eye on from eWyse’s Tutorial Designers, RE/MAX Europe, and the RE/MAX areas.
This challenge used to be thrilling and difficult from the early begin to its finish – from arising with design concepts for the first pilot direction to finalizing the ultimate localized direction variant. I imagine all the eWyse group realized so much in regards to the significance of excellent communique and artistic collaboration with purchasers.Karmela Peček, Senior Tutorial Dressmaker, eWyse
Effects
Very good and widespread communique from all sides, respecting the cut-off dates, the comments procedure, and the implementation of the 3C Framework contributed to the luck of the challenge. Teamwork, mutual admire, and the focal point on high quality resulted within the building of top of the range coaching and the usage of the newest era (akin to 360-degree imagery).
With the virtual coaching program, RE/MAX Europe controlled to place itself yet again as a pioneer within the trade and additional give a boost to trade processes.
One of the vital advantages of the challenge come with:
Creating a brand new method to the learning of latest actual property brokers.
Spreading consciousness of a very powerful RE/MAX values, which is to give you the purchasers with top-notch carrier, and expand long-term and high quality relationships.
Decreasing the prices of reside coaching and occasions, and a long-term make the most of the digitalized content material (available ultimately to a lot of brokers in seven languages, with the prospective to expand the learning in different languages).
Further price relief—manufacturing of latest coaching fabrics or upgrading present lessons made simple and according to established designs, with simple add to the LMS platform.
Maintaining with the adjustments available in the market, studying at the move with out the want to arrange reside coaching.
It used to be a thrilling alternative for me to paintings with gifted e-Studying professionals to co-create interactive and tasty SCORM lessons. As soon as an efficient workflow used to be established, we had been ready to create an excellent quantity of training fabrics for our community, now utilized by 1000’s of brokers throughout Europe of their native languages.Stephanie Zeindlinger, Head of Regional Industry Building, RE/MAX Europe
eWyse
eWyse is an award-winning company, the use of a novel method referred to as the 3C Framework to assist construct best possible eLearning lessons that have interaction, entertain, and train newcomers whilst serving to firms to succeed in their goals. Let’s speak about your concepts!
Initially revealed at ewyse.agency.
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