Nextiva Pricing Plans And Prices In 2025

Plan

Per month Value/Person

Annual Value/Person

Key Options

Small Industry: Virtual

$25
$20
Aggressive Tracking

Messaging Apps

Social Media Channels

Overview Control

Virtual Carrier Assist Table

Small Industry: Core

$36
$30
Inbound & Outbound Voice

Industry SMS

Video Conferences

Screenshare And Record Proportion

Name Routing

Small Industry: Have interaction

$50
$40
Buyer-To-Workforce SMS Messaging

Toll-Unfastened Quantity And Mins Complex Reporting

MS Groups Integration

Internet Chat: Reside And Bot

Small Industry: Energy Suite

$75
$60
Inbound Gross sales And Carrier Name Middle

Precedence And Abilities-Based totally Routing

Unified Workforce Interface

Manager Dashboard

ACD Callback

Endeavor: Crucial

$129
–
Tough Inbound/Outbound Channels

Complete Workflow Engine For Adventure Orchestration

Easiest-In-Magnificence Workflow Automation And APIs

Transcription And Summarization

Customizable, Clever, And Abilities-Based totally Routing

Endeavor: Skilled

$159
–
Complete Buyer Adventure Context And Historical past

Omnichannel Enhance

Complex AI Bots To Information Trips

Actual-Time Manager Enhance

Safe Cost Agent Assists

Endeavor: Top class

$199
–
Complete Body of workers Control (WFM)

Optimized Workflows For Interplay Deflection

CX Analytics For All Industry Purposes

Small Industry: Virtual

Per month: $25/month/consumer
Every year: $20/month/consumer
Options: Aggressive tracking, messaging apps, social media channels, assessment control, virtual carrier lend a hand table, and extra.

Small Industry: Core

Per month: $36/month/consumer
Every year: $30/month/consumer
Options: This plan contains the entire Virtual plan’s options, plus aggressive tracking, messaging apps, social media channels, assessment control, virtual carrier lend a hand table, and extra.

Small Industry: Have interaction

Per month: $50/month/consumer
Every year: $40/month/consumer
Options: This plan contains the entire Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and mins, complicated reporting, MS Groups integration, internet chat by way of Reside and bot, and extra.

Small Industry: Energy Suite

Per month: $75/month/consumer
Every year: $60/month/consumer
Options: This plan contains the entire Have interaction plan’s options, plus inbound gross sales and repair name heart, precedence and skills-based routing, unified group interface, manager dashboard, ACD callback, and extra.

Endeavor: Crucial

Per month: $129/month/agent
Options: Tough inbound/outbound channels, complete workflow engine for adventure orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.

Endeavor: Skilled

Per month: $159/month/agent
Options: This plan contains the entire Crucial plan’s options, plus complete visitor adventure context and historical past, omnichannel give a boost to, complicated AI bots to lead trips, real-time manager give a boost to, safe cost agent lend a hand, and extra.

Endeavor: Top class

Per month: $199/month/agent
Options: This plan contains the entire Skilled plan’s options, plus complete personnel control (WFM), optimized workflows for interplay deflection, CX analytics for all trade purposes, and extra.

Although you are a newly began startup having a look to uplift the client enjoy, there are a couple of plans appropriate for various wishes and budgets. Let’s examine the Nextiva pricing plans.

Small Industry Virtual Plan: $25/consumer/month ($20/consumer/month once a year)

Easiest For

Startups or eCommerce retail outlets with a restricted price range that specialize in virtual channels, now not telephones.

Nextiva Virtual Plan Options:

This entry-level plan is all about virtual verbal exchange.

CX Channels

Use social media gear like WhatsApp, Instagram, Fb, and many others., for give a boost to and promoting.
Course emails to a unmarried workforce inbox. Assign and prioritize duties with computerized ticketing.
Maximize social media to develop your online business. You’ll be able to get two accounts on this plan.

Recognition Control

Observe opinions on Google Opinions, Yelp, and TripAdvisor.
Set signals on necessary feedback to deal with them in an instant.
Stay monitor of your competition’ task on social media.

Unified Virtual Inbox

One dashboard for simple tracking to make knowledgeable choices.
Get daily operation experiences for higher growth.
Course all conversations to a unmarried inbox, together with e-mail, webchat, messengers, SMS, social media, and assessment websites.

Buyer Enhance

Get admission to visitor give a boost to day and night time thru telephone, webchat, and e-mail.
Skilled implementations via the Carrier Supply group (calls for further price).

Safety

Fundamental encryption and safe knowledge garage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that visitor knowledge is protected.

Integrations

Arrange your social media presence on two other platforms.
Course your Apple App Retailer and Google Play Retailer opinions and reply to them from a unmarried inbox.
Monitor and reply for your eCommerce opinions (Google Retailer, Amazon) from a unmarried inbox.

Small Industry Core Plan: $36/consumer/month ($30/consumer/month once a year)

Easiest For

The Nextiva Core Plan includes all Digital features plus:
CX Channels

Unlimited voice calling within the U.S. or Canada.
Send 100 SMS text messages through your business phone number using the desktop or NextivaONE mobile app.
Social and review management for three different platforms.

Customer Experience

Customer video meetings and screensharing for easy communication.
Group email mailbox for three accounts.

AI And Workflow Automation

Route all the calls professionally with Smart Call Routing that uses IVR technology.
AI voicemail transcriptions so you can track your voicemails better within the Nextiva app on your desktop or mobile.

User Access

Route your email, webchat, messengers, SMS, and social media and review site conversations to one single inbox.
Use the Nextiva app on your desktop to call, text, team chat, video meet, and manage contacts.
Connect with your contacts through call, text, and chat via the Nextiva mobile app.

Security

Basic encryption and secure data storage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to ensure that customer data is safe.

Productivity

Unlimited business calls, audio conferencing, and video meetings.
Chat with your team in real time with group chat rooms.
Built-in contact management to keep track of your contacts and manage them.

Integrations

Integrate with Microsoft 365 and Google accounts to access your calendar and contacts within the Nextiva app.
Single Sign-On integration and Active Directory sync.
Three accounts for social media, eCommerce reviews, app store reviews, and online reviews.

Small Business Engage Plan: $50/user/month ($40/user/month annually)

Best For

Growing sales or support teams handling higher customer volumes.

The Nextiva Engage Plan includes all Core features plus:
CX Channels

Inbound/outbound voice with live chat and chatbot support.
250 SMS per user per month.
Digital fax using the Nextiva vFAX Portal with an email address of your choice.

Customer Experience

A universal, non-local, toll-free number with 2000 minutes.
Customer-to-team SMS messaging is used to manage sales/services requests easily.
Ten accounts for the group email inbox.

AI And Workflow Automation

Route all the calls professionally with Smart Call Routing that uses IVR technology.
AI voicemail transcriptions so you can track your voicemails better within the Nextiva app on your desktop or mobile.

Security

Basic encryption and secure data storage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to ensure the customer data is safe.

Productivity

Record your voice calls or video meetings.

Analytics

Voice analytics with historical and real-time data to analyze call trends and make better decisions.
10 reporting templates and shareable reports.
Comprehensive dashboards for reporting.

Integrations

Microsoft Teams integration for a premium voice calling experience.
Ten accounts for social media, eCommerce reviews, app store reviews, and online reviews.

Small Business Power Suite Plan: $65/user/month ($20/user/month annually)

Best For

Advanced teams need enterprise voice and social media tools without enterprise costs.

The Nextiva Power Suite includes all Engage features plus:
CX Channels

Unlimited SMS per user per month.
30 accounts for social and review management.

AI And Workflow Automation

Route calls to the appropriate agents based on demographics, language, affinity, hard skills, and other factors.
An inbound sales and service call center to manage high-volume inbound calls and routing.

Analytics

Unlimited voice analytics and reporting.

Integrations

Unlimited accounts for social media, eCommerce reviews, app store reviews, and online reviews.

Top Nextiva Small Business Features

Though the tool is loaded with many helpful features, some of the best ones are mentioned below.

Voice Calling

Nextiva’s VoIP calls are exceptionally clear. Unlimited calling within the U.S. and Canada keeps costs low. Auto attendants and call routines add a professional touch, and with 99.999% uptime, dropped calls are a thing of the past.

Social Media Management

Handle Facebook, WhatsApp, and other social media conversations from one inbox. You can also reply to DMs and comments without app-hopping. It’s a time-saver for busy teams and keeps customers happy across platforms.

Reputation Management

Track Google and Yelp reviews in one spot. Respond to feedback fast and send review requests via SMS. This is an easy way to boost your online presence.

Team Collaboration And Productivity Tools

Team chat, video calls, and file sharing keep everyone looped in. You can also integrate with Microsoft Teams to cut email clutter. It’s an opportunity to work smarter, wherever your crew is.

The plethora of helpful features definitely brings some great benefits. But since nothing’s perfect, Nextiva has some cons as well. Here’s a quick look at them.

Pros

24/7 Support

Setting up and configuring Nextiva may require some technical know-how. Getting stuck anywhere in the process can disrupt your operations and hurt productivity. However, the platform’s 24/7 support saves the day here. Connect with them anytime, and experts will provide a solution to your problem.

User-Friendly Interface

High Call Quality And Reliability

Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you’re always connected. We assure you that your customers will notice the difference.

Multichannel Management

Manage calls, texts, and social media in one spot—no app-switching. It keeps your team sharp and your customers happy.

Cons

Extra Features Have Extra Costs

Want AI or analytics? You have to pay extra. Add-ons can pile up, which isn’t ideal for tight budgets.

Limited Scalability

The tool is great for small teams, but big firms may outgrow it. Nextiva may not meet big enterprise needs.

Mobile App Issues

The app appears to have glitches, such as slow notifications and a clunky design. This might be a serious problem for remote teams.

High Volume Of Spam Calls

Spam calls can sneak through. You can use blocking tools, but those need extra work and are a hassle.

The platform offers many features for large-scale enterprises. Here’s a Nextiva cost comparison and features.

Enterprise Essential Plan (From $129/agent/month)

Best For

Large contact centers that need solid communication tools on a budget.

Nextiva Enterprise Essential Plan Features:
CX Channels

Single channel (voice or digital) for customer communication.

Customer Journey Management

IVR support, enhanced routing, and voice bot-to-agent hand-off for an easy customer journey.
Drag-and-drop interface to save time on complex tasks.

Marketing Tools

Quarterback, progressive, predictive dialing.
List and campaign management and process automation.
AI for taking call notes.

Analytics And Reporting

Voice and digital customer surveys.
Real-time dashboards and reporting.

Enterprise Professional Plan (From $159/agent/month)

Best For

Businesses that want omnichannel support and tighter control.

Includes all Essential features plus:
CX Channels

Omnichannel communication with voice, SMS, chat, email, social, messaging, and webform support.

Performance Monitoring And QM

Real-time supervisor support to monitor both voice and digital interactions.
Single-screen recording and advanced bots.

Customer Journey Management

Complete customer journey history to reduce time-to-resolution.

Security

Secure payment agent assist (PCI-DSS) with a built-in AI bot.
Geographic disaster recovery.

Enterprise Premium Plan (From $199/agent/month)

Best For

Enterprises that need advanced analytics and workforce efficiency.

Includes all Professional features plus:
WFM

Advanced CX Analytics

Rich analytics dashboards offering in-depth analysis of agents, campaigns, and queues.
Integration with BI tools for advanced analytics.

Nextiva’s enterprise tools are built to handle big operations. Let’s see what makes them shine.

Nextiva AI

Nextiva AI is your intelligent assistant that transcribes calls, understands customer emotions, and identifies high-priority leads. It can automate call routing and follow-ups to help you save time. For those juggling multiple responsibilities and looking to increase efficiency, Nextiva AI is a valuable tool.

Outbound Auto-Dialing

Auto-dialers handle outbound calling efficiently. With predictive mode, they can dial several numbers at once and only connect to live answers, so your team can focus on real conversations. Plus, the progressive and preview options give agents a chance to get ready for those personal touch calls. It’s truly a game-changer for sales teams.

Conversational Analytics

Conversational analytics digs into every chat, call, and text. AI spots trends, sentiment, and agent performance. Real-time dashboards help you tweak scripts or boost satisfaction.

Nextiva WEM

Nextiva’s Workforce Engagement Management keeps teams efficient. It schedules agents, monitors calls in real time, and gamifies performance through leaderboards. Its quality scoring and surveys guarantee excellent service, too. It’s essential for large teams.

Along with the pricing plan’s advantages come some disadvantages. Let’s see them.

Pros

Handling Basic Tasks

The built-in AI does the basic job well, and it can handle tasks like call assessment, predictive analytics, and more.

Simple Interface

The drag-and-drop interface makes complex tasks easier and saves time.

Central Hub

It provides one central point for all customer communication. This eliminates silos and improves personalization.

Importing And Exporting Data

REST APIs make getting data in and out of the platform easy.

Cons

Price

This Nextiva pricing plan can be steeper for low-budget companies despite being flexible.

Analytics Limitations

Advanced CX Analytics are limited to the flagship plan.

Lengthy Implementation Process

Correct implementation may take a while for large teams.

Add-On Costs

AI transcriptions cost outside the plan based on usage, which can eventually increase Nextiva’s cost.

Choosing between Nextiva’s small business and enterprise plans depends on your team’s size and needs. Starting at $20/month, small business plans are perfect for startups or teams under 50. They offer voice, SMS, and social media tools with easy setup. Now, if you need advanced AI or analytics, then Enterprise plans, from $129/month, are perfect for large contact centers. They include auto-dialers, workforce management, and deep CX insights. In short, small businesses get affordability and simplicity; enterprises get power and scale. Pick a pricing plan aimed for small businesses if you want quick results, and a plan for enterprises if you handle high-volume, complex operations. Before deciding, check your growth goals.

Let’s address some common questions around Nextiva to understand the tool better.

What Phones Work With Nextiva?

Most VoIP-compatible phones from various brands, such as Yealink, Cisco, Poly, and Nextiva itself, are compatible with Nextiva. Additionally, Nextiva can seamlessly convert your existing systems without any hassle. Furthermore, the NextivaONE app simplifies collaboration, making it as easy as using your desk phone.

Can I Record Calls With Nextiva?

The call recording feature is not supported in the Digital plan. However, it is available as an add-on for the Core plan. Therefore, you need at least the Engage plan or a higher option to record calls.

Does Nextiva Work With Desk Phones?

Yes. Nextiva works with VoIP desk phones from Poly, Cisco, Yealink, and Nextiva. Plug them into your internet connection, configure them via the Nextiva portal, and you’re set. Softphones and mobile apps can also be used.

Is Billing Outlined On A Per-User Or Per-Line Basis?

One phone line is considered one user who makes or receives calls. You must purchase a separate phone line for each member, and the billing will be outlined per user.

How Long Is The Implementation Of Nextiva?

That depends on your specific requirements, but the Nextiva setup usually takes between a few days and a few weeks. Just contact their service team and share your requirements, and they’ll provide you with an estimated time.

How Many Calls Can Nextiva Handle In The Queue At Once?

This varies based on your plan. Higher-tier plans offer better queue management to keep customers happy and reduce wait times.

What Is The Recommended Broadband Speed For High-Quality VoIP Calls With Nextiva?

The VoIP requires 100-150 Kbps of upload/download speed for a single call. However, it’s good to have an ideal speed of 3-5 Mbps for high-quality calls. Plus, the latency should be under 150 milliseconds for optimal performance. The packet loss should be under 5%. If this number exceeds, you might see a quality loss.

How Do You Set Up The Nextiva Auto Attendant?

To set up your Nextiva auto attendant, log into your Nextiva portal. Then, in your Nextiva Voice Admin Dashboard, go to Advanced Routing > Auto Attendants > Create Auto Attendant > Advanced Settings. You’ll be asked to enter details like Called ID Name, Dialing scope, etc. Enter the details, and you’re done with the setup.

How Can You Tell If An Issue Is With Your Own Internet Or With Nextiva?

You can visit Nextiva’s status page, which offers real-time updates about the status of its software. You can also subscribe to the updates to get automatic notifications if anything goes wrong with the system. To check if things are working well on your side, you can simply check your internet speed and look for packet loss.

Can I Integrate My Apps Into My Business Voice Service?

Yes, you can integrate many popular apps, such as Zoho, Zendesk, Salesforce, HubSpot, and more. Just go to the Nextiva app store to check if the app you want to integrate is supported. These integrations bring all your data to one place, preventing you from switching tabs to track different data and improving team productivity.